FAQ

What brands of bikes do you service?


Yes we will can service any brand, not just the bikes we sell.




Do I have to make a booking to get my bike serviced or can I just drop it in?


If you need your bike back on the same day it's important to make a booking and confirm with us in case we need to order parts. If you are in no hurry then it's fine just to drop your bike off.




How long will my servce take?


Times allocated for servicing are on our booking page. But most repairs have a maximum average turnaround of 24 hours for most repairs. Please be aware that this may change during busy times or if we need to order parts. We will always notify you if this happens.




Do you service E-Bikes


We will provide after sales support for all E-Bikes we sell, but are limited to only provide mechanical (not eledtrical) repairs on E-bike brands we don't stock. Please take time to check with us first to see if we can help with your issue.




I have a bike with a petrol motor conversion, can I get you to repair it?


No, we are not permitted to have petrol engines in our store due to certain council regulations.




Do you service suspension forks and rear shocks?


Yes we can perform service and repairs to most brands of front and rear suspension components. Please check to ensure we have the correct parts in stock before making a booking, this will ensure a faster turn around.




Do you have finance options or afterpay?


Unfortunately no, but we do offer Layby with 6 month terms.




Do you have hire bikes?


Unfortunatley we don't have the facilities to provide this service.




Do you take trade in's ?


We don't do trade in deals at this stage.





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Monday-Friday  9.00am to 5:30pm

Saturday 9:00 am to 3:00pm

Sunday - Gone for a ride!

Ballarat Cycle City 311-313 Mair Street Ballarat 

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